The wellbeing of our guests and employees is our priority. We kindly ask that you advise us if there are any medical conditions, we should be aware of before your spa visit. If you or anyone you have been in contact with presented with fever, cough, breathlessness, headaches, a sore throat or has travelled overseas in the last 14 days, we ask that you reschedule your appointment. Should you feel unwell or develop any symptoms within 24 hours of your appointment, please contact us and we can arrange to reschedule your appointment after 14 days have passed with no symptoms.

 

Health & Safety Protocols

We would ask guests to please adhere to the 1.5m social distancing rule at all times when in the spa. We will provide a sanitisation station at the entry to the spa and ask that you kindly do this before coming inside. Your therapist will be wearing a mask throughout your treatment and will ask that you thoroughly wash your hands prior to your treatment.

We would like to remind guests that One Wybelenna is an appointment only spa. We would ask guests to be respectful of our social distancing restrictions and not invite other friends or family members into the spa if they are not booked for an appointment.

Our payment options available are Eftpos, Credit Card or a Gift Certificate. Please note cash is not a preferred method of payment.

We are committed to your health and safety and would ask that you please be considerate of these procedures throughout your time at One Wybelenna to ensure that your appointment with us is an enjoyable and safe one.

For your own health & safety we ask that you do not touch any of the products on display. Please ask your therapist if you would like to use one of our testers. Please leave these in the provided tray for sanitisation after use.

 

Cancellation Policy & Rescheduling Appointments

Credit Card details or a Gift Certificate number will be required to secure a booking. A 50% charge will apply for any treatments cancelled or re-scheduled outside a 24-hour notice period for weekday (Tuesday through to Friday appointments) and 48-hour notice period for Saturdays.

Full charge applies in case of a missed appointment with no advance notice. Non-attendance without notification will result in forfeiture of Gift Certificates. A 7-day cancellation policy applies to all group bookings of 3-6 guests.

Should you feel unwell or develop any flu-like symptoms within 24 hours of your appointment please contact us immediately and we will reschedule your appointment.

 

Payment Options

Our payment options available are Eftpos, Credit Card or a Gift Certificate. Please note cash is not a preferred method of payment.

 

Spa Arrival

To help you unwind before your treatment, please arrive 15 minutes before your spa appointment so that we can properly prepare you for your experience. Kindly understand that late arrivals may result in reduced treatment time.

If you arrive earlier for your appointment, you may be asked to wait outside or in your car until it is safe to enter following the social distancing guidelines.

We would like to remind guests that One Wybelenna is an appointment-only spa. We would ask guests to be respectful of our social distancing restrictions and not invite other friends or family members into the spa if they are not booked for an appointment.

 

Etiquette

Our Spa environment is one of relaxation and tranquillity. In light of this, on arrival One Wybelenna guests are asked to turn their mobile phones to silent. One Wybelenna is a non-smoking environment.

 

Gift Certificates

We will not be selling any new Gift Certificates until further notice, to allow rescheduling of a large number of pre-existing Certificates. All our Gift Certificates have a three-year expiry date from the date of purchase. Additionally, the validity has been extended by the length of the period of closure.

We will ensure that these details are updated in our system so you don't need to worry about contacting us regarding updated expiry dates.

If you would like to organise to pre-pay for a treatment instead of purchasing a Gift Certificate, we request that you leave your credit card details to secure the booking and we can charge this card on the day of the treatment.

Should you wish to redeem your Gift Certificate, it can be redeemed for a treatment or product purchases.

 

Valuables

Whilst lockers are provided for your convenience, we ask that you leave valuables dear to you at home.

 

Medical Conditions

Please advise us of any health conditions, allergies, or injuries that might affect your spa experience when making your reservation.

 

Minimum Age

A minimum age of 16 is required for all treatments at One Wybelenna.

We look forward to treating you

Bookings by appointment only.

One Wybelenna is now open again and is operating with in compliance with Government guidance and ensure yours and our safety. 

If you have any questions please refer to our FAQs or email us.