Spa Arrival

To help you unwind before your treatment, please arrive 15 minutes prior to your spa appointment so that we can properly prepare you for your experience. Kindly understand that late arrivals may result in a reduced treatment time.

Etiquette

Our Spa environment is one of relaxation and tranquility. In light of this, on arrival One Wybelenna guests are asked to turn their mobile phones to silent. One Wybelenna is a non-smoking environment.

Cancellation or Booking Changes

Credit Card details or a Gift Certificate number will be required to secure a booking.

A 50% charge will apply for any treatments cancelled or re-scheduled outside a 24-hour notice period.

Full charge applies in case of a missed appointment with no advance notice.

Non-attendance without notification will result in forfeiture of Gift Certificates

A 7-day cancellation policy applies to all group bookings of 3-6 guests.

Gift Certificates

Gift certificates are available for all treatments, products, and packages at One Wybelenna. Gift certificates are valid for 24 months from date of purchase. For more information, please click here to review our Gift Certificate page.

Valuables

Whilst lockers are provided for your convenience, we ask that you leave valuables dear to you at home.

Medical Conditions

Please advise us of any health conditions, allergies, or injuries that might affect your spa experience when making your reservation.

Pregnancy

We have specially designed treatments most suitable for mothers-to-be and nursing mothers. Please advise us if you are expecting or lactating, and allow us to help guide you in selecting the most suitable treatments for you during this special time.

Minimum Age

A minimum age of 16 is required for all treatments at One Wybelenna.

We look forward to treating you

Open for you

Incorporating stunning swathes of bluestone and soaring timber, our luxurious spa sanctuary offers an elegant, peaceful place to unwind. Bookings by appointment only.

Open on Monday from 1pm-6pm, and Tuesday to Saturday from 9am – 6pm.